Agentic AI is Powering a Renaissance in Indian GCCs

India’s Global Capability Centers (GCCs) are undergoing a seismic shift—from being cost-effective support engines to becoming innovation-led, autonomous powerhouses. At the core of this transformation is Agentic AI—a new class of AI systems capable of sensing, deciding, collaborating, and executing with minimal human input.

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📊 The Data Behind the Shift

According to Deloitte’s 2025 State of GenAI report:

80% of Indian firms are actively exploring autonomous agents.

50% are prioritizing multi-agent ecosystems for complex, collaborative tasks.

Yet, only 29% have scaled more than 30% of their AI PoCs—highlighting a gap between ambition and execution.

India now accounts for 40% of global AI agent deployments, with GCCs driving much of the demand.

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🌍 Why Indian GCCs Are Uniquely Positioned

Complex Workflows: From finance to risk and customer experience, Indian GCCs manage high-volume, high-context processes that benefit from autonomous orchestration.

Talent Advantage: India is home to the world’s largest pool of AI and data science talent outside the US, with strong capabilities in systems design and autonomous computing.

Robust Infrastructure: Many operate in multi-cloud, containerized environments and have already embedded models like GPT-4 Turbo and LLaMA 3 across operations.

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🧠 Real-World Agentic AI in Action

Finance Ops: AI agents autonomously manage procure-to-pay cycles, flag anomalies, and reconcile ledgers.

DevOps: Agents predict bottlenecks, deploy patches, and respond to incidents—all in real-time.

Risk & Compliance: AML, KYC, and regulatory processes now run on near-autonomous workflows.

Customer Experience: Virtual assistants independently manage onboarding and service queries.

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🏢 Who’s Leading the Charge?

Automation Anywhere: 40% of its global AI agent activity comes from India. GCCs at Tata Sky, Airtel, and Adani use these agents to drive intelligent automation.

Jio Platforms: Partnering with Nokia, AMD, and Cisco to create an open AI platform focused on agentic transformation.

Infosys & TCS: Embedding agentic AI across finance and DevOps with internal labs and AI-first investments.

Piramal Group: Using agentic AI to boost operational autonomy and decision-making speed.

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💡 Business Impact: The Numbers Speak

30% of transactional workloads and 80% of routine tasks are now handled by bots—with targets to double within two years.

70% of firms report meeting or exceeding ROI on AI initiatives.

Agentic AI is redefining roles—freeing humans for strategy, creativity, and innovation.

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⚠ What’s Holding GCCs Back?

Trust & Accuracy: Concerns around hallucinations (30%), errors (36%), and data integrity remain.

Talent Gaps: Advanced agentic AI expertise is scarce and in high demand.

Governance: Organizations need transparent, ethical, and scalable AI governance models.